Usability (2024)

Table of Contents
Related Policy 21st Century Integrated Digital Experience Act (21st Century IDEA) and M-23-22 User Experience Resources on Usability An introduction to content Usability Testing with Steve Krug Department of Homeland Security: Usability Testing Kit 18F Methods Usability Starter Kit Fueleconomy.gov – Extended Case Study Government Usability Case Studies Join a Community of Practice Web Analytics and Optimization Usability events Spring 2024 Community Summit USWDS Monthly Call - March 2023 Continuously improve your website by using customer feedback and web analytics: An IRS case study USWDS Monthly Call - January 2023 USWDS Monthly Call - December 2022 Usability news One year with the new USAGov Progress towards delivering a digital-first public experience Determining the true value of a website: A GSA case study 18F at ten Search.gov year in review: 2023 report Resources on Usability An introduction to content Usability Testing with Steve Krug Department of Homeland Security: Usability Testing Kit 18F Methods Usability Starter Kit Fueleconomy.gov – Extended Case Study Government Usability Case Studies More News and Events on Usability One year with the new USAGov Progress towards delivering a digital-first public experience Determining the true value of a website: A GSA case study 18F at ten Search.gov year in review: 2023 report Spring 2024 Community Summit Timeless top 10 best practices for great government websites Accessibility testing: Creating digital services everyone can use 5 things we learned from our scams wizard usability test Why the American People Deserve a Digital Government Blind Veterans can now read decision letters A digital accessibility catalyst for your next policy refresh Modernizing a federal government website with user-centered design USWDS Monthly Call - March 2023 Testing Beta for Accessibility 5 Changes the UX Team Made for Beta Call for participation: Government UX summit 2023 Continuously improve your website by using customer feedback and web analytics: An IRS case study Revisiting who uses ONRR.gov: refining personas USWDS Monthly Call - January 2023 FAQs

How easily and effectively people can accomplish their goals using a product or system, while having a positive experience.

Usability refers to the measurement of how easily a user can accomplish their goals when using a service. This is usually measured through established research methodologies under the term “usability testing,” which includes success rates and customer satisfaction. Usability is one part of the larger user experience (UX) umbrella. While UX encompasses designing the overall experience of a product, usability focuses on the mechanics of making sure products work as well as possible for the user.

Related Policy

21st Century Integrated Digital Experience Act (21st Century IDEA) and M-23-22

Usability (1)

Resources on Usability

  • Usability (2)

    An introduction to content

    Best practices for creating clear, useful, digital content for federal websites and digital services.

  • Usability (3)

    Usability Testing with Steve Krug

    Get started making usability fixes to your website or product.

  • Usability (4)

    Department of Homeland Security: Usability Testing Kit

    A resource with four approaches to help federal employees perform usability testing.

  • Usability (5)

    18F Methods

    A collection of tools that describe how teams can put human-centered design into practice.

  • Usability (6)

    Usability Starter Kit

    Here are some tools and templates to help you create better user experiences.

  • Usability (7)

    Fueleconomy.gov – Extended Case Study

    Like any valid business decision, User Experience work should produce results and demonstrable impact. To see a list of screenshots from websites we’ve improved, visit the rest of our Usability Case Studies. Or see a more complete case study below. Case Study: Fueleconomy.gov Mobile Site In December of 2012

  • Usability (8)

    Government Usability Case Studies

    This list of government usability case studies shows how government sites, mobile apps and other products become more effective, more coherent and more usable by focusing on the User Experience of their customers. Want to be featured here? Just email us. National Cancer Institute Persona

Join a Community of Practice

Usability events

Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience.

2024

2023

Usability news

One year with the new USAGov

It has been a year since USA.gov and USAGov en Español were relaunched using human-centered design principles. Using task backlog, the USAGov team has addressed content gaps, improved discoverability, and implemented technical updates. Through usability tests, visitor comments, and click behavior the team was able to unravel and respond to user feedback and unmet needs, leading to noticeable increases in visitor satisfaction and task accomplishment. Moving forward, the focus will shift to enhancing public engagement with the government, improving the search for benefits-related content, and exploring interactive and personalized user experiences. — via USA.gov

Usability (11)

May 14, 2024

Progress towards delivering a digital-first public experience

Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services. — via The White House

Usability (12)

Apr 17, 2024

18F at ten

We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology. — via 18F

Usability (15)

Mar 19, 2024

Search.gov year in review: 2023 report

Learn what types of information people searched for on federal websites in 2023, see emerging trends the team is exploring to improve customers’ search experience in 2024, and check out three new updates. The data tab provides insightful summaries for 13 popular topic areas—and lists the public’s top 25 search terms, in their own words, for each. — via Search.gov

Usability (16)

Mar 15, 2024

Resources on Usability

More News and Events on Usability

135 posts

One year with the new USAGov

It has been a year since USA.gov and USAGov en Español were relaunched using human-centered design principles. Using task backlog, the USAGov team has addressed content gaps, improved discoverability, and implemented technical updates. Through usability tests, visitor comments, and click behavior the team was able to unravel and respond to user feedback and unmet needs, leading to noticeable increases in visitor satisfaction and task accomplishment. Moving forward, the focus will shift to enhancing public engagement with the government, improving the search for benefits-related content, and exploring interactive and personalized user experiences. — via USA.gov

Usability (24)

May 14, 2024

Progress towards delivering a digital-first public experience

Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services. — via The White House

Usability (25)

Apr 17, 2024

18F at ten

We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology. — via 18F

Usability (28)

Mar 19, 2024

Search.gov year in review: 2023 report

Learn what types of information people searched for on federal websites in 2023, see emerging trends the team is exploring to improve customers’ search experience in 2024, and check out three new updates. The data tab provides insightful summaries for 13 popular topic areas—and lists the public’s top 25 search terms, in their own words, for each. — via Search.gov

Usability (29)

Mar 15, 2024

Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience.

2024

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

Usability (35)

Sep 22, 2023

Testing Beta for Accessibility

The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use. — via USA.gov

Usability (40)

Mar 16, 2023

Usability (2024)

FAQs

Usability? ›

Definition. ISO defines usability as "The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use." The word "usability" also refers to methods for improving ease-of-use during the design process.

What do you mean by usability? ›

Usability is a measure of how well a specific user in a specific context can use a product/design to achieve a defined goal effectively, efficiently and satisfactorily. Designers usually measure a design's usability throughout the development process—from wireframes to the final deliverable—to ensure maximum usability.

What are the 5 qualities of usability? ›

The five characteristics of usability, according to Nielsen Norman Group co-founder and user advocate Jakob Nielsen are:
  • Learnability.
  • Efficiency.
  • Memorability.
  • Errors.
  • Satisfaction.

Is it usability or useability? ›

How easily and effectively people can accomplish their goals using a product or system, while having a positive experience. Usability refers to the measurement of how easily a user can accomplish their goals when using a service.

What is usability 5 points? ›

Usability is a term that entails the accessibility, clarity, credibility, simplicity, and relevancy of a website for users. Good usability ensures a seamless experience, improves conversions and rankings, and establishes customer loyalty.

What is another word for usability? ›

synonyms: serviceability, serviceableness, usableness, useableness. type of: usefulness, utility. the quality of being of practical use.

What are the 5 E's of usability? ›

The following dimensions are taken into account: effectiveness, efficiency, engagement, easy to learn, and error tolerance. These dimensions are named five Es and are broadly used to interpret results of usability tests [13] .

What are the 5 pillars of usability? ›

5 Pillars of Successful UX Design
  • User Research. When a user first interacts with an application, they have a preconceived idea as to how the application should work. ...
  • Information Architecture. Information Architecture is the design of information. ...
  • Interaction Design. ...
  • Usability Testing. ...
  • Graphic Design.
Jan 13, 2014

What are the three pillars of usability? ›

The three pillars of stability: legitimation, repression, and co-optation in autocratic regimes.

How do you determine usability? ›

Usability metrics are measured through various methods such as usability testing (observing users as they interact with a product), surveys, interviews, heuristic evaluations, cognitive walkthroughs, and analyzing data like task completion rates, error rates, and time to complete tasks.

Why do we need usability? ›

Why does usability matter? Good usability means users can accomplish their tasks quickly, with minimal stress and errors, and ultimately feel satisfied when interacting with a product. For companies creating products, this becomes important for attracting customers.

What are usability issues? ›

Usability problems refer to issues that hinder users from effectively and efficiently interacting with a website. These problems can manifest in various ways – such as confusing navigation, cluttered layouts, slow loading times, ambiguous instructions, or inconsistent design elements.

What is the main difference between usability and accessibility? ›

Usability is about making products easy to use. Accessibility focuses on designing products so that people with disabilities can use them, making sure there are no barriers preventing equal access.

What are the 5 criteria for usability? ›

Usability criteria classified under the five main categories; Efficiency, Relevance, Learnability & Memorability, User Errors, and Attitude Usability criteria classified in usability categories.

What are the 5 core components of usability? ›

Usability has multiple components and is traditionally associated with five main usability attributes, namely, learnability, efficiency, memorability, errors, and subjective satisfaction.

What is a usability checklist? ›

The checklist is a do-it-yourself solution for website evaluation. It lets you compare your website's interface to industry-standard “rules of thumb” for usability. By seeing how your website stacks up against accepted principles, you will come away with a better understanding of its usability strengths and weaknesses.

What is the role of usability? ›

Usability is a critical aspect of a product that determines the user's ability to achieve their desired outcome. On the other hand, user experience encompasses the user's complete interaction with the product.

What is usability in practice? ›

Usability is the "effectiveness, efficiency and satisfaction with which a specified set of users can achieve a specified set of tasks in a particular environment."

Why should we use usability? ›

Usability testing allows you to validate at a very basic level whether or not your product is feasible to execute. It also enables you to identify potential issues upfront, so you can make smarter product decisions and iterate on changes quickly.

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