THE 3 P’S OF BUSINESS: PEOPLE – PROCESS – PRODUCT (2024)

THE 3 P’S OF BUSINESS: PEOPLE – PROCESS – PRODUCT (1)

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Stephen B. THE 3 P’S OF BUSINESS: PEOPLE – PROCESS – PRODUCT (2)

Stephen B.

Senior Product Manager | MBA, Six Sigma, Product, UX/UI, AI, SaaS, HealthTech

Published Mar 9, 2019

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Today, the competitive landscape is more fierce than ever. Sometimes when things get tough or the business is struggling, it can be difficult to know what to focus on, especially for new businesses. The good news is that this doesn’t have to be the case and there are things that can simplify all of the confusion.

The Six Sigma world has actually already developed something to help figure out what is most important to improving quality within the business. The “3 P’s” of TQM (Total Quality Management) are People, Process and Product. When looking at any business, we can apply this methodology to help identify areas for improvement and change.

People

When we talk about people in this context, we are referring to our employees. This is a key pillar to the framework because without good people, it doesn’t really matter how efficient the process is or how good the product is if you can’t get the team to execute.

Process

Having well defined and functional processes is critical for any organization. As time goes on, these processes can become outdated, inefficient and often times unnecessary. These can become a major drain on the organization and can impede progress.

Product

The final pillar in this framework is the product. Without a great product and product market fit, the business will never be successful. Creating a high quality product and ensuring that customers become raving fans of the product is key.

THE 3 P’S OF BUSINESS: PEOPLE – PROCESS – PRODUCT (3)

Leveraging this framework can really help to blow through some of the existing walls that are holding back the business. Here are some ways that we can use this framework:

People

When reviewing the staff of the organization, there are a few things that we can look for in order to identify areas for improvement.

  • Are there any areas of the business that are operating in a silo in relation to the rest of the business? This can happen when a personal quarrel arises or there is competition between departments for resources.
  • Are the employees happy? Happy employees make the best products and give the best level of support. If your employees are not happy, you will want to dive in deeper and find out what the issue is.
  • Is your staff properly trained? This may sound like a simple question, but often times there are knowledge gaps that go overlooked. Having more knowledgeable employees helps with the cross pollination of ideas and can help to drive improvements organically. A tool like the Skills Matrix seen below are very useful in identifying these areas.

THE 3 P’S OF BUSINESS: PEOPLE – PROCESS – PRODUCT (4)

Skills Matrix

Process

Improvements to the processes that are used in the company can have massive cost savings in the long run and can improve quality, speed and even employee happiness. Here are some questions you can ask.

  • What is one of the most frequent complaint from the staff? Something as simple as listening to the staff can have massive benefits in terms of identifying areas for improvement. This is usually the first place you should look when identifying new improvement opportunities. Obviously not all ideas are warranted, but you will find some gold nuggets going through this process.
  • Is there a product that is not being completed on time or at the quality you want? Chances are that this is a process and/or scheduling issue. Again, this causes stress on the staff, causing sub optimal working conditions.

Product

Again, the third and final pillar to the framework is product. The business must have a product that customer’s like that has some form of product market fit. Here are some questions you can ask to identify areas for improvement.

  • What makes you special? Is there anything that your product or service does that is unique to you? If there isn’t, you should evaluate the product for sustainability.
  • How happy are your customers when they purchase your product? If your customers are not raving fans of your product, there is some work to be done.
  • What problem does your product solve? If you do not have a defined use case around your product, then you need to create one. This doesn’t have to be complex as the situation may not be complex, but it is still a good exercise to go through.

-Stephen Butts

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THE 3 P’S OF BUSINESS: PEOPLE – PROCESS – PRODUCT (2024)

FAQs

THE 3 P’S OF BUSINESS: PEOPLE – PROCESS – PRODUCT? ›

If you want your business to succeed, you absolutely must focus on three key variables: people, process, and product. The three Ps, as they're often called, provide the highest return for your efforts because they act as the cornerstone for everything your business does.

What are the 3 P's people process product? ›

The PPP framework is a comprehensive approach to organizational improvement that focuses on the three key areas of people, process, and product. By taking a holistic view of these three areas, organizations can identify opportunities for improvement and develop strategies to maximize their performance.

What are the 3 P's of people management? ›

Known as the 3 Ps of HRM, these elements encompass People, Process, and Performance. Understanding the significance of each P and their interrelation is essential for organizations seeking to optimize their HR strategies and drive success.

What are the 3 P's policy process procedure? ›

So what do the Three P's stand for?
  • The policy is the Rules and Standards that your company adheres to.
  • The process is the What, Who, and When.
  • The procedure is How and Where.
Jul 16, 2020

What does the 3 P's stand for? ›

Preserve, Prevent and Promote

The three p's of first aid form the foundation of effective emergency response. By understanding the importance of preserving life, preventing deterioration, and promoting recovery, you can make a significant impact on the outcome of an emergency.

What is the 3 P's process? ›

Before the advent of the internet revolution, the three Ps — people, process, product — were all tangible objects that you could literally put your hands on. Processes involved small- or large-scale pieces of equipment linked together into assembly lines, inventory management, and other essential functions.

What is the 3 P's technique? ›

The 3P Approach. Effective presentations are sometimes created around a three-step process, sometimes called the 3-P Approach: Plan, Prepare, and Present. Your success depends on the effort you put into each step of this process. Examine each step carefully and put the approach into action for your next presentation.

What is the 3 P's framework? ›

This post is a compilation of a set of frameworks and principles that I've learned both by building products and by observing how smart people around me make decisions. I've categorized the frameworks into the 3Ps: People, Process, and Product.

What are the 3 P's of HR? ›

Summary. Effective employee performance management requires the application of the 3 Ps principle, with a focus on purpose, people, and process. This approach gives HR professionals a clear framework to guide their decisions when hiring, training, and creating the best possible work environment for their staff.

What are the 3 P's of productivity? ›

Here are a few tips and techniques you can apply to get more done and feel more productive using the three P's of time management: Planning, Prioritizing and Performing.

What are the 3 P's of strategy? ›

Against a backdrop of countless challenges for nonprofit leaders and Board members, strategic planning can sometimes seem like a daunting undertaking. However, if you begin with the 3 P's of Purpose, People, and Process, you can set your organization on a path towards a successful outcome.

What are the 3 P's of policy? ›

The 3 Essential P's of Work. Policies, Processes, and Procedures.

What are the 3 Ps in public administration? ›

The 3-P Approach To Public Sector Governance - Principles, Process And Performance.

What are the 3 P's in business? ›

Marcus Lemonis believes that the three “P”s successful businesses need to manage are People, Process, and Product. Of the three “P”s, “people” are the most important. Without good people, good processes and good products only do so much.

What are the 3 P's of business ethics? ›

What are the 3 P's? People, planet, profit. These are the basis for social and environmental responsibility by companies, as well as fair and ethical business practices.

What is the Triple P in business? ›

The 3Ps of sustainability are a well-known and accepted business concept. The Ps refer to People, Planet, and Profit, also often referred to as the triple bottom line. Sustainability has the role of protecting and maximising the benefit of the 3Ps.

What are the three Ps of production? ›

At the heart of effective project management are the 'Three Ps', which are people, processes, and products. In this article, we'll explore these essential components and explain how they work together to ensure project success.

What is the 3 P's in marketing? ›

This, then, is the "3 P's." And there is only one logical order for the 3 P's and that is price, then place, then promotion. As a restatement of a brand's positioning strategy, a brand's core benefit proposition suggests what pricing strategy it should use.

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