Walmart Commerce Technologies Launches AI-Powered Logistics Product (2024)

BENTONVILLE, Ark., March 14, 2024— For years, Walmart has used AI to create a more efficient supply chain, reducing emissions while helping to ensure more of the items its customers want are available where, when and how they want them. Today, the company is making that same award-winning, AI-powered logistics technology — Route Optimization — available to all businesses as a Software as a Service (SaaS) solution through Walmart Commerce Technologies.

“We have invested significant time, resources and operational knowhow into building solutions like Route Optimization, but that can be a barrier for many businesses,” said Anshu Bhardwaj, senior vice president and chief operating officer, Walmart Global Tech and Walmart Commerce Technologies. “By adopting our at-scale, AI-powered tech, businesses can eliminate the need and expense of developing their own technology, and instead focus on what they do best – serve their customers.”

Route Optimization provides businesses of all sizes the use of AI-driven software to optimize driving routes, pack trailers efficiently and minimize miles traveled. Using this same custom technology, Walmart avoided 94 million pounds of CO² by eliminating 30 million unnecessary miles driven and optimized routes to bypass 110,000 inefficient paths. Walmart won the prestigiousFranz Edelman Awardin 2023 for building and deploying this technology at scale.

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Now, Walmart is offering Route Optimization to other businesses to boost their own performance and make sure their customers can find what they are looking for by:

  • Better planning for a truck’s multi-stop journey— AI-driven automated route mapping considers factors such as time, location, and store delivery windows.
  • Packing trailers in the most efficient way possible — not only maximizing space but also helping to ensure temperature-controlled items stay fresh.
  • Ensuring stores receive deliveries on time, regardless of external variables, by leveraging weather and traffic patterns and quickly pivoting as needed.
  • Strategically planning inventory pickup (backhauls) on return trips from deliveries to ensure trailers are never empty, ensuring efficiency and a greener footprint.
  • Providing at-a-glance insights such as trailer usage, trip time and distance traveled without cargo to help operations management teams make faster, more informed decisions.

Walmart has pioneered and scaled innovative omnichannel technologies for more than a decade. Route Optimization is Walmart’s second turnkey, white-label solution, joining Store Assist, a SaaS technology that provides local fulfillment including shipping, pickup and delivery.

About Walmart

Walmart Inc. (NYSE: WMT) is a people-led, tech-powered omnichannel retailer helping people save money and live better – anytime and anywhere – in stores, online, and through their mobile devices. Each week, approximately 255 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 19 countries. With fiscal year 2024 revenue of $648 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. Additional information about Walmart can be found by visiting corporate.walmart.com, on Facebook at facebook.com/walmart, on X (formerly known as Twitter) at twitter.com/walmart, and on LinkedIn at linkedin.com/company/walmart.

Walmart Commerce Technologies Launches AI-Powered Logistics Product (2024)

FAQs

Walmart Commerce Technologies Launches AI-Powered Logistics Product? ›

Walmart Commerce Technologies has unveiled an AI-powered logistics product, Route Optimization to help enterprises in enhancing their supply chain efficiency. This new product, previously leveraged by Walmart internally, is now accessible to other businesses as a Software as a Service (SaaS) solution.

How does Walmart use AI in supply chain management? ›

Walmart relies on AI to analyze myriad inputs, including customer trends, shopping trends, seasonality, and in-demand items. From there, Walmart improves daily supply chain workflows by anticipating cycles in demand, especially amid peak or unexpected events in customer traffic.

What is Walmart AI? ›

Walmart's Generative AI search puts more time back in customers' hands. Walmart is harnessing the power of Generative AI to help customers find their desired products quickly and make confident purchase decisions. Read more. AI-powered convenience: The evolution of Scan & Go™

Is Walmart shopping its AI software to retailers to diversify business? ›

Walmart is selling its AI software to other companies as the retail giant looks to diversify its business beyond department and grocery stores. The US company is looking to sell its AI-powered software which helps companies deliver goods more efficiently, after using it internally for the past two years.

What is Walmart logistics? ›

Walmart is able to moves good from their distribution centres to store shelves because Walmart maintains in-house logistics' utilizing their own private fleet of trucks and skilled truck drivers.

How is AI used in supply chain and logistics? ›

Organizations use AI to optimize shipping and delivery, manage warehouse capacity, track inventory, forecast demand for specific parts and components, improve worker safety, and help ensure the integrity of transaction records throughout global supply chains.

How Walmart is using AI to make smarter substitutions in online grocery orders? ›

The tech we built uses deep learning AI to consider hundreds of variables — size, type, brand, price, aggregate shopper data, individual customer preference, current inventory and more – in real time to determine the best next available item.

What technologies is Walmart using? ›

Walmart has increased investments in augmented reality (AR) and virtual reality (VR) technologies in recent years to better assist customers in envisioning how fashion, beauty and home items would look virtually.

Who is the CEO of Walmart AI? ›

Walmart CEO Doug McMillon has talked up the retail company's generative AI search capabilities, one more threat to Alphabet's internet dominance.

Is Walmart using AI to negotiate the best price with some vendors? ›

Walmart Reportedly Finds 75% of Vendors Prefer Negotiating With Chatbot. Add procurement manager to the list of jobs being aided by artificial intelligence (AI) tools. Walmart is using a chatbot developed by Pactum to negotiate cost and purchase terms with some of its vendors, Bloomberg reported Wednesday (April 26).

How will Walmart use AI to enhance customers' shopping experience? ›

Here's how Walmart GenAI Search works

We leverage GenAI to better understand the intent of the customer based on the query, session and engagement with the items. Then we create a holistic product offering in groups for the customer, following the 'Mutually exclusive, collectively exhaustive (MECE)' principle.

How successful is Walmart eCommerce? ›

During the fiscal year 2023, the growth rate of Walmart's e-commerce sales beat its brick-and-mortar store sales. Walmart dominated nearly 36% of all U.S. online grocery sales in the second quarter of 2023, successfully outperforming supermarkets during that period.

How does Walmart use business intelligence? ›

Walmart leverages BI to analyze vast amounts of customer data collected from loyalty programs, online transactions, and in-store purchases. By applying advanced analytics techniques, Walmart gains insights into customer preferences, shopping patterns, and demographic trends.

What is the new AI technology at Walmart? ›

The internally developed AI technology allows Walmart employees to scan produce like bananas to see how ripe the product is. Then, using generative AI, a digital dashboard will make a suggestion on what to do with the product, eliminating the need for human decision making in the absence of informed advice.

What logistics software does Walmart use? ›

The tool uses AI to optimize driving routes, trailer packing, and delivery schedules, ultimately reducing miles traveled and enhancing operational efficiency.

How is Walmart so efficient in its logistics function? ›

Walmart's success can be attributed to having their own supply chain to streamline fulfillment and cut down on costs. It also provides them with more control over their logistics network.

What is Walmart's supply chain management strategy? ›

What is Walmart's supply chain strategy? Walmart's supply chain strategy is highly focused on direct, long-term relationships with manufacturers, distributors, and ecommerce businesses. The goal is to reduce the number of touchpoints within the supply chain to reduce lead times and speed up fulfillment.

How does Amazon use AI in supply chain? ›

Amazon employs advanced machine learning algorithms and AI technologies to analyze the collected data. These technologies enable personalized recommendations, fraud detection, inventory management, supply chain optimization, and customer service improvements.

How is Walmart implementing robots? ›

Using AI-powered machine vision and dynamic planning, the forklifts safely and accurately unload pallets and ferry them to be inducted into the automated storage and retrieval system, which catalogues and stores our goods.

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