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FAQs
How do I talk to an actual person at USPS? ›
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
How do I contact the USPS about my package not delivered? ›If your mailpiece has not arrived within 7 days from its date of mailing, you can:
- Submit a search request in the Missing Mail application, OR.
- Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.
For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.
What is the 1 2 mile rule for USPS? ›Try to get the customer to come to the vehicle by sounding the horn or by giving some other signal. If there is no response, or if the customer requests you do so, dismount to deliver to any residence or business that is on the line of travel or within one-half mile of the route and has a passable road leading to it.
What number is 1 800 275 8777? ›United States Postal Service (USPS) – If you have not received your mail, contact your local USPS office or contact ASK USPS at 1-800-275-8777.
How to speak to a human at UPS? ›If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don't have an invoice, call 1-800-811-1648 for domestic billing support or 1-866-493-7140 for import billing support.
What to do if mail is not delivered? ›Find Missing Mail
- Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
- Complete a Help Request Form. ...
- Submit a Missing Mail Search Request.
You can also call technical support at 1-800-344-7779 or delivery tracking at 1-800-222-1811. This official USPS telephone number will connect you with someone who can help you get proper and accurate information. If your tracking status is not updating for more than a week, make sure to call one of the USPS hotlines.
How do I contact the USPS help desk? ›Live Support
For general information, call us at (877) 672-0007.
A city letter carrier who actually works more than 7 hours but less than 8 hours of a regular scheduled day and who is officially excused from the completion of the 8-hour tour is credited with 8 hours of work time for pay purposes. This is known as the 7:01 rule (see 443.212). See 444.
What is the 12 60 rule for USPS? ›
Full-time employees not on the “Overtime Desired” list may be required to work overtime only if all available employees on the “Overtime Desired” list have worked up to twelve (12) hours in a day or sixty (60) hours in a service week.
Can USPS run twice a day? ›In the residential districts not more than two deliveries are authorized except when required, because the amount of mail is so great that satisfactory service can not be given by reason of the late hour at which the first delivery will be completed.
How do I contact a local postal inspector? ›If you believe you've been targeted by a scam involving the U.S. Mail, you can get help by contacting your nearest Postal Inspection Service office in one of three ways: Call 1-877-876-2455. Visit www.uspis.gov to report suspected fraud online.
How do you contact your local postmaster? ›Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.
How do I talk to an employee at USPS? ›1-800-ASK-USPS
Postal call center employees can answer most questions. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns.