Tracking Kenyan passport status via SMS uses the short code 2032 (2024)

There currently exists (3) methods with which can be used to track the status of
a passport. These include;

a) How to track Kenyan Passport Via SMS

1. Using your mobile phone start a new message.
2. Type theKenyan passport number that was given after application.
3. Send the text message to the code 2032.
4. You will receive an SMS showing either passportready for pickup inKenyaorpassport still processing.
5. Alternatively Call +254110922065 OR email info@immigration.go.ke

You can also message/DM them on twitter @ImmigrationDept

b) How to track Kenyan Passport Via e-citizen portal

After completion of the bio-metric tests, the passport generation process will
begin.
During this period, the stages in your e-citizen portal will begin transitioning
from one stage to another depicting the progress of your passport.
The initial stage being LOADING followed by PRODUCTION then lastly RECEIVING
denoting that the passport is ready for collection.

It is at this point that you may receive an SMS from immigration notifying you
of the same.

Note: This method is not entirely accurate since most applicants either
experience stagnation at one stage for an extended duration or do not receive
notification SMS of collection but still end up receiving their passports.

c) How to track Kenyan Passport Via tracking number

Using the tracking number availed on the photo token receipt, you can now
proceed to track the status of your passport. To do this;
Navigate to the passport booking and collection portal.
Enter your 10-digit tracking number
Click on ‘track my passport’

The above action may result in either of (2) scenarios below.
Scenario 1: Tracking number not found
This message implies that your passport is not yet ready and may need to wait
longer.

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