Marriott Bonvoy Customer Service and Online Help (2024)

FAQs

How do I contact Marriott Bonvoy customer service? ›

Beyond booking a stay, the Marriott Bonvoy App gives you access to our suite of Mobile Guest Services—Mobile Check-In, Mobile Key, Mobile Chat and Requests, and Mobile Dining—all from the palm of your hand, throughout your entire trip.

Optimize Your Points

Just contact member Support at (801) 468-4000 to start sharing.

In order to use this sign in method, you must be using a valid Security Key that is associated with your Enterprise ID (EID) account. For assistance with this error, please contact the Marriott Systems Support Center at +1 (240) 632-6000.

The difference between Marriott and Marriott Bonvoy is that Marriott is the hotel chain, while Marriott Bonvoy is the hotel chain's loyalty program. Launched in 2019, Marriott Bonvoy replaced the Marriott Rewards, Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG) loyalty programs.

We're available 24 hours a day. Contact our agents about your booking, and we'll reply as soon as possible. For anything urgent, you can call us 24/7 on a local or international phone number. For details about your stay, they usually know best.

Marriott Bonvoy Customer Service

+1 (800) 627-7468.

Is (801) Area Code a Toll-Free Number? No. The (801) Area Code is not a toll-free number. If you need a toll-free number, we have those too.

Marriott Bonvoy is the loyalty program for 30 brands as well as Homes & Villas by Marriott International. Whether you are looking for a comfortable night's sleep at a Fairfield Inn & Suites or want a luxurious vacation at The Ritz-Carlton or St. Regis, Marriott Bonvoy points can take you around the world.

Do Marriott Bonvoy points expire? ›

Do Marriott Bonvoy Points Expire? Yes, Marriott Bonvoy points do expire, but it's fairly easy to keep them active. Points will expire after a member is inactive for 24 consecutive months. To remain active and to start the 24-month clock over, all you need to do is earn or redeem Marriott points.

Book online or by phone at 800-596-0452.

Use our Contact Us form to send an email (signing into your Marriott Bonvoy® Account will pre-populate some of the information, or you can choose to continue as a Guest). From the 'Question/Issue Topic' drop-down, select Compliment/Concerns About a Stay.