BigCommerce Help Center (2024)

FAQs

How do I contact BigCommerce support? ›

BigCommerce Customer Service Overview

More commonly used way of contact is by phone. The best phone number to call BigCommerce is 8886998911. 94% of consumers used this number to address their issues and concerns. The longest wait times are on Friday, while the shortest are on Sunday.

How can I go live with my website? You'll need to add your domain within BigCommerce under Server Settings > Domains. Then update the nameservers for your domain with your domain registrar to point to BigCommerce.

While these expenses may seem daunting, it's important to weigh the benefits of the platform against the costs. BigCommerce offers a wide range of features and customization options, making it an excellent choice for businesses that need a high level of control over their online store.

How do you set up a live chat on BigCommerce? To set up a live chat app on BigCommerce, visit the BigCommerce App Marketplace. Search for the live chat category or specific live chat apps, review the available options, and choose the one that best fits your needs.

Both platforms are similarly priced, however, BigCommerce offers more built-in features while Shopify offers more than 8,000 paid and free third-party apps in its app store. Because BigCommerce is more feature-rich, those features are scalable, requiring a steeper learning curve.

Certified Tier 1 security and compliance.

We provide critical security and compliance for enterprise brands worldwide with an ever-growing list of Tier 1 certifications including ISO, SOC, PCI, FIPS, RH-ISAC, GDPR, and CCPA.

While BigCommerce is a highly rated e-commerce platform, it's not the most suitable platform for every online store or business with an online store. While it does not require code, it's not particularly beginner friendly, and it does involve a learning curve.

Number of active users

BigCommerce is a leading e-commerce platform that powers more than 150 stores across the globe. It has a loyal customer base of about 60,000 active users who enjoy its features and benefits.

BigCommerce is a CBD-friendly and cost-effective platform that offers numerous features and advantages. BigCommerce provides more payment processing options than many other shopping carts, allowing you to choose the best solution for your CBD business.

Where are BigCommerce servers located? ›

Our servers are located in multiple IBM Bluemix data centers in Dallas, Texas, which is not expected to be greatly impacted by Hurricane Harvey.

There are some downsides to choosing BigCommerce that you'll want to be aware of before finalizing your decision. The platform places limits on how many sales you can make each year. For example, with the Standard Plan, you can only sell up to $50,000 per year.

BigCommerce's pricing plan options include: Standard ($39/month), Plus ($105/month), Pro ($399/month) and Enterprise plans with pricing based on a customers online sales. ** Pro plan: Starting at $399/month for less than $400k in online sales, +$150/mo for each additional $200k in online sales.

Does BigCommerce have transaction fees? No. We believe in fair, transparent, and predictable pricing. We do not charge transaction fees on top of plans or based on which payment processor you use.

Our headquarters is set amongst trees and nature trails in the beautiful hills of Austin. We're located only miles from the live music capital of Texas that is downtown and just a few minutes from the leisure and sporting fun of Lake Travis.

Accessing the Support PIN via the Control Panel

Log in to your store as the Store Owner. No other user role will be able to see the support PIN. Your Support PIN is located by expanding the Help section at the bottom left of the control panel navigation.